Return and Refund Policy

Last Updated: 18.06.2023

This Return and Refund Policy (“Policy”) governs the return and refund process for products purchased from the website https://shwapno24.com (“Website”) owned and operated by Shwapno24 (“we,” “us,” or “our”). By placing an order and making a purchase through our Website, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from making a purchase.

  1. Returns

1.1 Eligibility: We accept returns for eligible products within [number] days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

1.2 Non-Returnable Items: Certain items are non-returnable, including perishable goods, intimate or sanitary products, gift cards, downloadable software, and items specified as non-returnable on the product page.

1.3 Return Process: To initiate a return, please contact our customer support team within the specified return period. You may be required to provide order details, product information, and the reason for the return. Our customer support team will guide you through the return process, including providing a return authorization if necessary.

1.4 Return Shipping: You are responsible for the shipping costs associated with the return unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment for your reference.

  1. Refunds

2.1 Refund Eligibility: Once we receive and inspect the returned product, we will determine if it meets the eligibility criteria for a refund. If the product is eligible, we will process the refund based on the original payment method used for the purchase.

2.2 Refund Process: Refunds are typically processed within [number] business days after the returned product is received and inspected. The refund amount may be subject to deductions for any applicable shipping fees, restocking fees, or discounts applied during the original purchase.

2.3 Refund Notification: We will notify you via email regarding the status of your refund once it has been processed. The time it takes for the refund to be reflected in your account may vary depending on your financial institution.

  1. Exchanges

We currently do not offer direct exchanges for products. If you wish to exchange an item, you may return the original item according to our return policy and place a new order for the desired item.

  1. Damaged or Defective Products

4.1 Reporting Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number] days of delivery. We may request additional information or evidence, such as photographs, to assess the damage or defect.

4.2 Resolution Options: Based on the assessment, we may offer one or more of the following resolution options:

  • Replacement: We will ship a replacement product to you at no additional cost.
  • Refund: We will refund the purchase price, including any applicable shipping fees.
  1. Contact Us

If you have any questions, concerns, or requests regarding this Return and Refund Policy or our return process, please contact our customer support team using the information provided below:

shwapnodigitalstudio@gmail.com

Please note that this is a sample return and refund policy and may not reflect the exact details and practices of Shwapno24.com. It is important to customize the policy to accurately represent your specific website and return and refund practices.